Pharmacy Information

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This part of the Directory provides a list of pharmacies in L.A. Care Cal MediConnect Plan’s network. These network pharmacies are pharmacies that have agreed to provide prescription drugs to you as a member of the plan.

  • L.A. Care Cal MediConnect Plan members must use network pharmacies to get prescription drugs.
  • You must use network pharmacies except in emergency or urgent care situations. If you go to an out-of-network pharmacy for prescriptions when it is not an emergency, you will have to pay out of pocket for the service. Read the L.A. Care Cal MediConnect Plan Member Handbook for more information.
  • Some network pharmacies may not be listed in this Directory.
  • Some network pharmacies may have been added or removed from our plan after this Directory was published.

For up-to-date information about L.A. Care Cal MediConnect Plan network pharmacies in your area, please visit our web site at www.calmediconnectla.org or call Member Services at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays. The call is free.

To get a complete description of your prescription coverage, including how to fill your prescriptions, please read the Member Handbook and L.A. Care Cal MediConnect Plan’s List of Covered Drugs. To get the most complete and current information about which drugs are covered, you can visit the plan’s website at www.calmediconnectla.org. Or, we can send you a copy of the List of Covered Drugs, call Member Services at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays.

Long-term supplies of prescriptions

Mail-Order Programs. We offer a mail-order program that allows you to get up to a 90-day supply of your prescription drugs sent directly to your home. A 90-day supply has the same copay as a one-month supply. 

90-Day Retail Pharmacy Programs. Some retail pharmacies may also offer up to a 90-day supply of covered prescription drugs. A 90-day supply has the same copay as a one-month supply.

L.A. Care Cal MediConnect Plan’s Network Pharmacies

L.A. Care Cal MediConnect Plan members can use any network pharmacy to get prescription drugs. This directory gives you a list of network retail pharmacies (including chain pharmacies), mail-order, home infusion, and long-term care pharmacies contracted with L.A. Care Cal MediConnect Plan. The pharmacies in this directory are listed by type (retail, mail-order, home infusion, long-term care), then alphabetically by city, then by pharmacy name.

Identifying pharmacies in our network

Along with retail pharmacies, your plan’s network of pharmacies includes:

  • Mail-Order Pharmacies
  • Home infusion pharmacies
  • Long-term care (LTC) pharmacies
  • You are not required to continue going to the same pharmacy to fill your prescriptions.

Retail Pharmacies, Including Chain Pharmacies

We have network retail pharmacies where you can get an extended supply of your prescription drug (90 days).  For additional information on getting an extended supply of your prescription drug, you may call L.A. Care Cal MediConnect Plan Member Services at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays.

You can go to any of the pharmacies in our network, as they provide services to your plan’s service area, Los Angeles County.

Mail Order Pharmacy

You can get prescription drugs shipped to your home through our network mail order delivery program which is called Kroger Mail Order Pharmacy. Kroger Mail Order Pharmacy will contact you before shipping or delivering any prescription drugs that you did not request yourself.

Typically, you should expect to get your prescription drugs within 14 days from the time that the mail order pharmacy gets the order. If you do not get your prescription drug(s) within this time  or if you need to ask for a refund for prescriptions you got that you did not want or need, please contact us at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays. To learn more about mail order pharmacies, see Chapter 5 of the Member Handbook.

Kroger Mail Order Pharmacy
Phone Number: 1-800-552-6694 
Fax Number: 1-800-723-9023
Website: www.ppsrx.com
Hours of Operation: Monday through Friday, 6 a.m. to 6 p.m. (PST) 
                                Saturday, 9 a.m. to 2 p.m. (PST)
Electronic prescriptions are accepted. 

Home Infusion Pharmacies

L.A. Care Cal MediConnect Plan will cover home infusion therapy if: 

  • Your prescription drug is on the L.A. Care Cal MediConnect Plan List of Covered Drugs; 
  • L.A. Care Cal MediConnect Plan has approved your prescription drug for home infusion therapy; 
  • Your prescription is written by a doctor; and  
  • You get your home infusion services from an L.A. Care Cal MediConnect Plan network pharmacy. 

For additional information on the use of a home infusion pharmacy, you may call L.A. Care Cal MediConnect Plan Member Services at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays.

You can go to any of the Home Infusion pharmacies in our network, as they provide services to your plan’s service area, Los Angeles County. For more information about the Home Infusion services available please contact the pharmacy directly.

Long-Term Care Pharmacies

Residents of a long-term care facility, such as a nursing home, may access their prescription drugs covered under L.A. Care Cal MediConnect Plan through the facility’s pharmacy or another network pharmacy. To learn more about drug coverage in special cases, see Chapter 5 of the Member Handbook.

For additional information on the use of long-term care pharmacies, you may call L.A. Care Cal MediConnect Plan Member Services at 1-888-522-1298 (TTY: 711), 24 hours a day, 7 days a week, including holidays. 

You can go to any of the Long Term Care pharmacies in our network, as they provide services to your plan’s service area, Los Angeles County. For more information about the Long Term Care services available please contact the pharmacy directly.

 

For Members Affected by the Wildfires

L.A. Care wants to ensure you have access to needed health services as our state deals with the current wildfire disaster. If you have been impacted by the wildfires, please note the following:

  • Prescriptions can be refilled at an out-of-network pharmacy if medications have been lost or left behind. Call 1-888-839-9909 for further assistance.
     
  • Clinical Services can be accessed out-of-network if your usual provider is unable to work due to the wildfires. Call 1-888-522-1298 for guidance in this situation.

Medical transportation, mental health services and additional information is available at the L.A. Care website.

 

H8258_15129_2018CMC
CMS Pending
Updated 08/10/2018

 

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